Privacy Policy

Last updated: March 2026

1. Who We Are

Pro Playbooks operates the website proplaybooks.co.uk. We sell digital guidebooks (ebooks) designed to help people start, grow and succeed in various trades and side hustles.

When we say "we", "us" or "our" in this policy, we mean Pro Playbooks.

2. What Data We Collect

We keep data collection to a minimum. Here is what we may collect:

• Email address - when you sign up for our newsletter, purchase a product or contact us.
• Payment information - when you buy a product. Payment is processed securely by our payment provider (Stripe or similar). We do not store your full card details on our servers.
• Name - if you provide it during checkout or when contacting us.
• Website usage data - through Google Analytics, including pages visited, time on site, device type and general location (country/city level). This data is anonymised and cannot identify you personally.
• Technical data - your IP address, browser type and operating system, collected automatically when you visit our site.

3. How We Use Your Data

We use the data we collect for the following purposes:

• Delivering your products - sending you the digital products you have purchased.
• Email marketing - if you have opted in, we will send you newsletters, product updates and promotional content. You can unsubscribe at any time by clicking the unsubscribe link in any email.
• Improving our website - using analytics data to understand how visitors use our site so we can make it better.
• Customer support - responding to your questions or concerns.
• Legal obligations - where we are required to process data by law.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following lawful grounds:

• Contract - processing necessary to fulfil your purchase and deliver your products.
• Consent - where you have given clear consent for us to send you marketing emails.
• Legitimate interests - for website analytics, fraud prevention and improving our services.

5. Cookies

Our website uses a small number of cookies:

• Essential cookies - required for the website to function properly, such as session cookies and security cookies.
• Analytics cookies - Google Analytics (GA4) uses cookies to help us understand how visitors interact with our website. These cookies collect information anonymously, including the number of visitors, where visitors come from and which pages they view.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking essential cookies may affect the website's functionality.

6. Third Parties

We share your data with the following third parties, only as necessary:

• Stripe (or equivalent payment processor) - to process your payments securely. Their privacy policy is available on their website.
• Email service provider - to send transactional emails and marketing newsletters. Your email address is stored securely with our provider.
• Google Analytics - to collect anonymised website usage data. Google's privacy policy applies to this data.

We do not sell, rent or trade your personal data to any third parties for marketing purposes.

7. Data Retention

We keep your data for as long as necessary to provide our services to you:

• Purchase records - retained for 6 years to comply with UK tax and accounting requirements.
• Email subscribers - retained until you unsubscribe. Once you unsubscribe, your email address is removed from our active mailing list within 30 days.
• Analytics data - Google Analytics data is retained for 14 months, after which it is automatically deleted.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access - you can request a copy of the personal data we hold about you.
• Right to rectification - you can ask us to correct any inaccurate or incomplete data.
• Right to erasure - you can ask us to delete your personal data, subject to legal obligations.
• Right to restrict processing - you can ask us to limit how we use your data.
• Right to data portability - you can request your data in a commonly used, machine-readable format.
• Right to object - you can object to us processing your data for marketing purposes at any time.
• Right to withdraw consent - where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

9. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss or destruction. All payment processing is handled through PCI-compliant providers.

10. Children's Privacy

Our products and services are not intended for children under 16. We do not knowingly collect data from anyone under 16 years of age.

11. Information Commissioner's Office

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

• Email: hello@proplaybooks.co.uk
• Website: proplaybooks.co.uk